Support

Telikos offers an extended warranty, standard support contract options, as well as customized service agreements tailored to meet the unique requirements of your organization. Telikos support centre is on-call for the 24X7 broadcast industry with a 24X7 support team of experienced and efficient engineers, and thus able to provide each customer with the very best in technical support.

Maintenance & Support Contract Plan Features

Standard

  • Technical support; Monday-Friday, 8.30 a.m.-5.30 p.m., local time; severity 1 support: 24/7/365
  • Five-day standard advanced replacement RMA shipment, with options for three-day or next-business-day service
  • Hardware and software maintenance and feature releases included (except features that are separately priced or licensed)
  • On-site field support available (sold separately)
  • Technical Service Delivery Manager and lead field service engineer support (sold separately)

Premium

  • Technical support; for all severity levels: 24/7/365
  • Three-day standard advanced replacement RMA shipment, with options for three-day or next-business-day service
  • Limited on-site field support for Severity 1 cases
  • Hardware and software maintenance and feature releases included (except features that are separately priced or licensed)
  • Technical Service Delivery Manager and lead field service engineer support (sold separately)
Rudraksha Technology Private Limited

RTPL support center is on-call for the 24X7 industry with a 24X7 support team of experienced and efficient engineers, and thus able to provide each customer with the very best in technical support.

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